What are the delivery charges?
For Products listed a charge for delivery per item is applied if the order value is less than Rs 599. While orders of Rs 599 or above are delivered free.
What is the estimated delivery time?
The estimated delivery time is a minimum of 2 days and a maximum of 7-10 days.
Are there any hidden costs (sales tax, octroi, etc) on items sold on Jaggery?
There are NO hidden charges when you make a purchase on Jaggery. Listed prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.
Delivery charges are not hidden charges and are charged (if at all) extra depending on our shipping policy.
Please enter your default pin code on the product page (you don’t have to enter it every single time) to know more accurate delivery times on the product page itself.
The seller does not/cannot ship to my area. Why?
If you haven’t provided your pin code until the checkout stage, the pincode in your shipping address will be used to check for serviceability.
Whether your location can be serviced or not depends on:
Whether the Seller ships to your location
Legal restrictions, if any, in shipping particular products to your location
The availability of reliable courier partners in your location
At times, the Seller prefers not to ship to certain locations. This is entirely at their discretion.
Why is the CoD option not offered in my location?
The availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.
Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.
I need to return an item; how do I arrange for a pick-up?
Returns are easy. Contact Us to initiate a return. Once you have initiated a return, you will receive a call explaining the process.
Wherever possible Delhivery will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through delivery, you can return the item through a third-party courier service. Return fees are borne by Jaggery.
What do the different tags like “In Stock”, and “Available” mean?
‘In Stock’
For items listed as “In Stock”, jaggery will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.
‘Available’
Jaggery might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.‘Preorder’ or ‘Forthcoming’
Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of its official release launch and will reach you in 2 to 6 business days. The Pre Order duration varies from item to item. Once known, the release time and date are mentioned. (Eg. 5th May, August 3rd week)
‘Out of Stock’
The product is currently out of stock and is not available for purchase. The product could be in stock soon. Use the ‘Notify Me’ feature to know when it is available for purchase.
‘Permanently Discontinued’
This product is no longer available because it is obsolete and/or its production has been discontinued.
‘Out of Print’
This product is not available because it is no longer being published and has been permanently discontinued
Does Jaggery deliver internationally?
As of now, Jaggery doesn’t deliver items internationally. You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and 21 other countries, but please ensure the delivery address is in India.
If you have some questions or offers for us – Please Mail us at support@jaggerykitchenware.com or fill out the contact form below. Our support team is happy to help you 24/7 and we can answer.
